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Author: ExpertService512

The Hero You Never Heard About

Posted on October 8, 2013 by ExpertService512

Do you wonder why there are so few surviving buildings of earlier times? We’ve been living and working in buildings for thousands of years. Yet very few early structures survive. Read More …

Posted in Blog

Just Call Me Cupid

Posted on June 8, 2011 by ExpertService512

Great Scott! Not another vehicle! Bright and early on Valentine’s Day, I got a panicked call that a car had been driven into III Forks Steakhouse the night before. That’s a Read More …

Posted in Blog, Our Work

A Bad Review, a Chat, and a Good Deed

Posted on December 20, 2010 by ExpertService512

We got a bad review on line. I sat the tech down to discuss it. The customer was a touch unreasonable, but we also made a mistake, which is what Read More …

Posted in Blog

Species: Westlakeosaurus

Posted on December 10, 2010 by ExpertService512

Every prospect gets the same question: How did you know to call us? Phone book, Mike said. You mean the on-line yellow pages, I asked? No, he said, the yellow Read More …

Posted in Blog

REPAIR NOIR

Posted on September 10, 2010 by ExpertService512

The technician arrived at the service call ten minutes early for the 9 AM appointment. He rang the bell. No answer. He went back to his truck to wait, and Read More …

Posted in Blog

Changing Light Bulbs

Posted on August 30, 2010 by ExpertService512

How many people does it take to change a light bulb at Expert Service? We do a lot of maintenance for national retail chains. Each of those chains has contracts Read More …

Posted in Our WorkTagged commercial handyman, light bulb replacement

KNOW YOUR LISTS

Posted on August 20, 2010 by ExpertService512

A new prospect named Janet called in.  Hello I have a project in mind and I have a few questions. Fire away. Well I’ve purchased a house and I want Read More …

Posted in Our Work, ProjectsTagged hiring a contractor, moving, repairig a home

Love and Ductwork

Posted on August 13, 2010 by ExpertService512

I spoke with a longstanding customer today who asked for a price on some ductwork and possible radiant barrier, plus attic insulation. I said I recall maybe we had discussed Read More …

Posted in Our WorkTagged ductwork

THE LIARS’ CLUB

Posted on August 4, 2010 by ExpertService512

Every morning, very early, everyone who works for me secretly meets to discuss how they can ruin my day. I don’t know when or where this happens, but I know Read More …

Posted in Blog

YOU’RE FIRED!

Posted on July 27, 2010 by ExpertService512

This month I fired two customers. Usually there’s about one a year but for some reason it’s been a heavy month. How can a fella fire a customer in a Read More …

Posted in Blog

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Recent Posts

  • The Hero You Never Heard About
  • Just Call Me Cupid
  • A Bad Review, a Chat, and a Good Deed
  • Species: Westlakeosaurus
  • REPAIR NOIR

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