The Hero You Never Heard About
Do you wonder why there are so few surviving buildings of earlier times? We’ve been living and working in buildings for thousands of years. Yet very few early structures survive. Read More …
Author: ExpertService512
Just Call Me Cupid
Great Scott! Not another vehicle! Bright and early on Valentine’s Day, I got a panicked call that a car had been driven into III Forks Steakhouse the night before. That’s a Read More …
A Bad Review, a Chat, and a Good Deed
We got a bad review on line. I sat the tech down to discuss it. The customer was a touch unreasonable, but we also made a mistake, which is what Read More …
Species: Westlakeosaurus
Every prospect gets the same question: How did you know to call us? Phone book, Mike said. You mean the on-line yellow pages, I asked? No, he said, the yellow Read More …
REPAIR NOIR
The technician arrived at the service call ten minutes early for the 9 AM appointment. He rang the bell. No answer. He went back to his truck to wait, and Read More …
Changing Light Bulbs
How many people does it take to change a light bulb at Expert Service? We do a lot of maintenance for national retail chains. Each of those chains has contracts Read More …
KNOW YOUR LISTS
A new prospect named Janet called in. Hello I have a project in mind and I have a few questions. Fire away. Well I’ve purchased a house and I want Read More …
Love and Ductwork
I spoke with a longstanding customer today who asked for a price on some ductwork and possible radiant barrier, plus attic insulation. I said I recall maybe we had discussed Read More …
THE LIARS’ CLUB
Every morning, very early, everyone who works for me secretly meets to discuss how they can ruin my day. I don’t know when or where this happens, but I know Read More …
YOU’RE FIRED!
This month I fired two customers. Usually there’s about one a year but for some reason it’s been a heavy month. How can a fella fire a customer in a Read More …